Rustic Rewards

You may need to activate your account. Email us at customercare@rusticstrength.com to get an account activation email/link.

No, you will login to your account normally. You can click on the Rewards button at the lower right-hand corner of the screen to view your rewards, ways to earn and ways to redeem.

Our website requires your browser to allow cookies in order to login. If you are unable to login even with the right username and password, you likely have cookies disabled on your browser. If you are using a browser that automatically blocks cookies (ex. DuckDuckGo), please use a standard browser and try again.

* In Chrome, go to Preferences>Privacy and Security> change to "Allow all Cookies"

* In Safari, go to Preferences> Privacy> be sure to uncheck "Block all Cookies"

* On an iPhone, go to Settings> Safari > un-toggle "Block all Cookies"

Yes. Please email customercare@rusticstrength.com to have them merge your accounts. This is non-reversable. We recommend using a single login email each time you order to avoid loss of points and account information.

Yes! With the Refer a Friend portion of our Reward Program, you will receive a code for your friend to use when they make their first purchase. The code gives them $15 off. When they use that code for their first purchase, you will also receive a $15 discount code.

Please note: If your friend already has an account with us, the referral code will not work.

You'll earn 5 points for each dollar spent or more.

Iron Tier - $1 = 5 Points

Silver Tier - $1 = 6 Points

Gold Tier - $1 = 8 Points

Diamond Tier - $1 = 10 Points

We will also have special Points Days where your points earnings can double, triple or more.

Points are awarded on the subtotal of the order (after discounts & gift cards, and before taxes & shipping).

Points will not combine with other Discount offers, including Subscriptions.

Points can also be earned in a number of other ways, including sending in your Close the Loop containers and celebrating your Birthday. You can always check out the Rewards Page for all the ways to earn!

100 Points = $1

You may apply points in multiples of 100 to any order. Or you may redeem them for Gifts, by choosing your Gift from the Points Redemption page.

Points will not combine with other Discount offers, including Subscriptions.

All unredeemed points will expire for customers who have not engaged in points activity for 6 months (180 days) or more. Put simply, your points won't expire if you continue to earn points within 6 month periods. Points are earned through placing orders or our other ways to earn.

Rewards Members will be notified by email, of points expiring 60 days and again, 3 days before they expire.

Points will be applied to your account after your order is fulfilled.

If your order has been delivered and you do not see your points, check that you shopped using the same email and login that you use for your Points account. If you find that you have more than one account, we can merge them for you.

Please reach out to (customercare@rusticstrength.com)

Using the same email address when shopping ensures that you don't lose any points or order information.

Birthday points will not appear in your account until 30 days after you submit the date as a fraud prevention measure. If you do not see the points 30 days later, please contact us at customercare@rusticstrength.com.

Any product that is returned or any order that is cancelled will reverse or decrease the points you received from that purchase.

If an order is placed using Rustic Rewards and then you complete a return, you forfeit points used

Before or during checkout be sure to log in so you're able to choose your reward. Ready to redeem points? You have two options for points redemption:

Option 1: From the Rewards Redemption page, you can choose the gifts or coupons that you would like to purchase with points. Simply add them to your cart.

Option 2: From your shopping cart, click on the "Redeem Points" button and enter the number of points you would like to apply toward your order.

Points will not combine with other Discount offers, including Subscriptions.

If you redeemed points for a coupon but didn't use the coupon code at checkout, your code is still valid and can be redeemed at a later date. You will receive an email with the code in case you don't complete your purchase immediately after redeeming.

To use, you will need to enter the coupon code at checkout.

Points will not combine with other Discount offers, including Subscriptions.

Can't find the email? Let us know and we will be happy to resend it to you. (customercare@rusticstrength.com)

See our Close The Loop™ Container Return Program Page for instructions on how to send back your container for re-use.

We have 4 Tiers: Iron, Silver, Gold, and Diamond. When you sign up for the program, you are automatically in the Iron Tier just for signing up! Starting that date you will start accruing points immediately!

The tier status period is calculated by Calendar Year. When you reach a certain Tier, you will remain there (or move up if your spending increases you to the next Tier), for the remainder of the year and for the next year.

Our Tiers are based on the amount of money spent (excluding taxes & shipping) and each new Tier has new benefits to unlock!

• Iron - $0 - $499 (active enrollment is required to receive benefits)

• Silver - $500 - $999

• Gold - $1,000 - $1,999

• Diamond - $2,000 +

Redeeming your points will not affect your Tier status.

Yes, Tier status is based on a 12 month calendar period.

For example, if you spent enough to reach the Diamond tier in November of 2025, you will enjoy the benefits of Diamond tier status for the rest of 2025 and all of 2026.

Then, during the calendar year of 2026, you will have to spend enough to re-qualify for the Diamond tier for 2027. If you do not, the tier status will be recalculated based on the money that you did spend in that 2026 calendar year.

Remember, the amount you spend on our products (after discounts) qualifies you for tiers. This does not include money spent on taxes or shipping.

If you are in the Silver Tier or higher, head to the checkout page (not the cart page). There, you should see your correct threshold for FREE shipping in the Cont. U.S. 

Silver Tier receives FREE shipping on orders $50+

Gold Tier receives FREE shipping on orders $25+

Diamond Tier receives FREE shipping on all orders.

Please note if you discount your cart total below your tier’s Free Shipping Threshold, you will need to add more items to your cart to qualify for Free Shipping or remove the discount. 

If you don’t see the correct shipping discount, reach out to our chat or start a ticket on our contact page with a screenshot of your cart so we can help quickly.

You will only receive the rewards for the Tier that you have entered. Because you jumped over the Silver Tier and did not enter it, you will not receive the entry rewards for that Tier. You will only receive the Gold Tier entry reward(s).

Any product that is returned or any order that is cancelled will reverse or decrease the points you received from that purchase.